Terms and Conditions

• Check-in dalle 3pm
• Check-in fino alle 8pm
• Check-out 11am
• Orario di silenzio dalle 8pm
• Orario di silenzio alle 8am
• Niente feste
• Vietato fumare
• Animali non ammessi
• Raccogliere gli asciugamani usati
• Gettare i rifiuti
• Spegnere i dispositivi
• Chiudere a chiave la proprietà alla partenza

1. The Property and Booking

I/we understand that this agreement is between myself/ourselves (“the Guest”) and the property owner or their authorised agent (“the Owner”). The booking is for short-term holiday accommodation only and does not create a tenancy or any rights of occupation beyond the agreed stay.

I/we confirm that the details provided at the time of booking are accurate and complete.

2. Payment and Confirmation

I/we agree to pay the full rental amount, including any applicable security deposit, cleaning fees, or local taxes, by the due dates specified at the time of booking. My/our booking is not confirmed until payment has been received and confirmation has been issued.

Failure to make payment on time may result in cancellation of the booking without refund.

3. Use of the Property

I/we agree that the property will be used solely for holiday purposes and only by the number of guests stated in the booking. No parties, events, or gatherings are permitted unless expressly agreed in writing by the Owner.

I/we will not allow any additional guests to stay overnight without prior approval.

4. Behaviour and House Rules

I/we agree to behave in a respectful manner and to ensure that all members of my/our party do the same. I/we will comply with all house rules provided, including those relating to noise, parking, waste disposal, and use of amenities.

I/we understand that excessive noise, nuisance behaviour, or breach of house rules may result in termination of the stay without refund.

5. Care of the Property

I/we agree to keep the property, furnishings, and all equipment in a clean and good condition during the stay. I/we will report any damage or issues to the Owner as soon as reasonably possible.

I/we accept responsibility for any damage, loss, or breakages caused by myself/ourselves or members of my/our party and agree that the cost of repair or replacement may be deducted from the security deposit or charged separately.

6. Check-in and Check-out

I/we agree to comply with the stated check-in and check-out times unless otherwise agreed in advance. Late departure may result in additional charges.

At check-out, I/we agree to leave the property in a reasonably clean and tidy condition and to follow any departure instructions provided.

7. Cancellation and Refunds

I/we understand and accept the cancellation policy as stated at the time of booking. Any refunds due will be calculated in accordance with that policy.

I/we acknowledge that no refunds will be given for early departure, adverse weather, travel disruption, or circumstances beyond the Owner’s control.

8. Owner’s Right of Entry

I/we agree that the Owner or their authorised representative may access the property during the stay if necessary for maintenance, repairs, safety concerns, or emergencies, and where reasonably possible, notice will be given.

9. Liability and Risk

I/we acknowledge that use of the property and any amenities (including pools, hot tubs, balconies, or outdoor areas) is entirely at my/our own risk. I/we agree to take reasonable care at all times.

To the fullest extent permitted by law, I/we agree that the Owner shall not be liable for any loss, injury, accident, or damage to persons or personal property during the stay, except where caused by the Owner’s negligence.

10. Personal Belongings

I/we accept responsibility for my/our personal belongings and understand that the Owner is not responsible for loss, theft, or damage to personal items left at the property.

11. Force Majeure

I/we understand that the Owner shall not be liable for failure to provide the accommodation where such failure is due to events beyond their reasonable control, including but not limited to natural disasters, government restrictions, or utility failures.

12. Termination of Stay

I/we understand that the Owner reserves the right to terminate the stay without refund if these Terms and Conditions are breached or if my/our behaviour poses a risk to the property, neighbours, or others.

13. Governing Law

I/we agree that this agreement shall be governed by and interpreted in accordance with the laws of the country or jurisdiction in which the property is located.

14. Acceptance of Terms

By completing the booking and occupying the property, I/we confirm that I/we have read, understood, and agree to be bound by these Terms and Conditions on behalf of all guests in my/our party.

Data Controller

Bill Clark trading as Florida Windsor Palms

Service address: Florida Windsor Palms, Kissimme

Email: bill@windsor-palms-villa.com

MyVR Website provides the website and booking platform as a data processor on behalf of the property owner.

1. What Personal Data We Collect

We may collect the following personal data from our guests when they visit or book our property:

Name and contact details (email, phone number)

Booking details (check-in/check-out dates, number of guests)

Payment details (processed securely via third-party providers; full card details are never stored by us)

Any messages or communications sent via the website

2. How We Use Your Data

Personal data is used to:

• Process bookings and reservations
• Communicate with guests regarding their stay
• Manage payment and invoicing
• Comply with legal obligations, including tax and accounting
• Improve guest experience (optional, if enabled by the property owner)

3. Legal Basis for Processing

We process your data on the following legal bases:

• Contract: To fulfil the booking agreement between the guest and the property owner
• Legal obligation: To comply with tax and regulatory requirements
• Legitimate interests: To provide and improve our services securely

4. Data Sharing

Your personal data may be shared with:

• MyVR Website for platform operation (Data Processor)
• Third-party service providers (payment processors, hosting providers, email systems, analytics services)
• Legal or regulatory authorities if required by law
• We do not sell your personal data to third parties.

International Transfers

If any personal data is transferred outside the UK or European Economic Area, appropriate safeguards are in place, including standard contractual clauses approved under GDPR.

6. Data Retention

We retain guest personal data:

• For the duration necessary to manage bookings and stay records
• In accordance with legal obligations for tax, accounting, and regulatory purposes
• Temporary backups may be retained for operational purposes
• After the retention period, data is securely deleted or anonymised.

7. Your Rights as a Guest

Guests have the right to:

• Access personal data held about them
• Request correction of inaccurate data
• Request deletion or restriction of processing
• Object to processing where applicable
• Request portability of their data
• To exercise these rights, contact the property owner at: bill@windsor-palms-villa.com.

8. Security

Florida Windsor Palms and MyVR Website implement appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorized access. This includes encryption, secure hosting, and access controls.

9. Cookies

This website may use cookies for operational purposes and to enhance user experience. Guests will be notified via a cookie banner and can manage their preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Guests are encouraged to review the policy periodically. Material changes will be highlighted on the website.

11. Contact

For questions regarding this Privacy Policy or personal data processing:

Bill Clark trading as Florida Windsor Palms
Service Address: Florida Windsor Palms, Kissimme
Email: bill@windsor-palms-villa.com

MyVR Website acts as Data Processor and can be contacted at: support@myvr.website